Refund Policy - MCA Green House

Thank you for shopping at MCA Green House. We strive to ensure your utmost satisfaction with our products. However, if you are not entirely satisfied with your purchase, we're here to help. 

Refund Eligibility 

We offer refunds on products that meet the following conditions: 

• The product is damaged or defective. 
• The product differs significantly from the description provided on our website. 
• The product is undelivered or lost in transit. 

Please note that certain products may have specific eligibility criteria for refunds, and this will be mentioned in the product description. 

Refund Process

To request a refund, please follow these steps: 

1. Contact our customer support team at [email protected] within [9 days] of receiving the product. 
2. Provide your order number and a clear description of the issue with the product. If applicable, attach relevant photos of the damaged or defective item. 
3. Our customer support team will review your request and respond to you promptly. 

Refund Approval 

Once your refund request is approved, we will initiate the refund process. The refund will be processed to the original payment method used during the purchase.